1. Do I need to book a consultation before ordering a wig?
   You don't have to, if it's not your first wig with us, It's recommended if you are unsure. We offer a free virtual consultation to discuss your desired style, cap size, lace type, and customization details. It helps ensure your wig is made perfectly for you.
2. Is the consultation really free?
   The consultation has a small, non-refundable booking fee that goes towards your final wig purchase, making it a credit toward your order.
3. How long does the virtual consultation take?
   Consultations typically last 20–30 minutes, giving us enough time to understand your preferences and answer any questions.
4. What happens during the consultation?
   We’ll go over your desired look, color, length, density, lace type, and take you through our wig options. You’ll also receive professional guidance on measurements, install and care.
5. Can I reschedule or cancel my consultation?
   Yes, you can reschedule up to 24 hours before your appointment. The consultation fee is non-refundable but will remain as a credit for your future purchase, valid for 30days.

1. What type of hair do you use for your wigs?
   We use 100% raw human hair — ethically sourced, unprocessed, and long-lasting — ensuring softness, strength, and a natural movement.
2. What lace type do you use?
   We use HD lace for an undetectable, skin-like finish that melts seamlessly into the scalp.
3. How are your wigs constructed?
   Each wig is handcrafted and machine-reinforced for durability. Every piece is custom-layered, cut, styled, and quality-checked before shipping.
4. Do you make glueless wigs?
   Yes, we specialize in glueless wigs for easy wear. However, glue fittings are also possible for a more secure hold.
5. Can I customize the color or length of my wig?
   Absolutely. We offer custom coloring, cutting, and layering services to achieve your desired look.

1. How do I take my head measurements?
   During your consultation, we’ll guide you step-by-step through taking accurate head measurements to ensure your wig fits perfectly.
2. What if my wig doesn’t fit properly?
   We take great care with measurements, but if adjustments are needed, please contact us — we’ll review the fit and make necessary alterations.

How long does it take to receive my wig?
Custom wigs usually take 10–21 business days to process, depending on your design and color customizations.

Do you ship internationally?
Yes, we ship worldwide. Shipping times vary by location and are calculated at checkout.

How will I know when my wig has been shipped?
Once your order is complete, you’ll receive an email with tracking information so you can follow your delivery in real time.

1. Do you offer payment plans?
   Yes. Flexible payment options such as Klarna, Clearpay, or Shop Pay Installments are available at checkout.
2. Are wigs refundable or exchangeable?
   Due to the custom nature of our wigs, all sales are final. However, we’re committed to ensuring your satisfaction — please reach out if you experience any issues.

1. Do you offer aftercare services?
   Yes. Every purchase includes 3 months of complimentary wig care services, including washing, restyling, and professional maintenance.
2. How should I care for my wig at home?
   We’ll provide you with a personalized wig care guide that includes washing frequency, recommended products, and styling tips.
3. Can I use heat on my wig?
   Yes — our wigs are made with 100% raw human hair and can be safely styled with heat tools, though we recommend using a heat protectant.